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Knowledge base
Bankkonto Login
login features
10
1822direkt (Frankfurter Sparkasse) - Login information
ApoBank - Login information
Consorsbank (formerly DAB BNP Paribas) - Login Information
Deutsche Bank / Berliner Bank/ Noris Bank - Login Information
HypoVereinsBank - Login information
See all 10 articles
Kontowechselservice
General information
5
Who's fino?
What exactly does "payment partner" mean?
What is the account switch package?
How does the account switch service work?
Cancel account?
How does the account switching service work in detail?
7
How does the account switch service work?
Are all my payment partners automatically recognized?
How is the conversion of standing orders and exemption orders carried out?
I don't have online banking. Can I still use the digital account switch?
What happens if the account switch is cancelled?
See all 7 articles
What happens after the account switch?
5
Cancel account?
online partner
Account switch package / protocol
Your payment partners should inform you!
Changes or correction
Kontowechselhilfe
Procedure in the tool
6
status overview
cancel switch
Change customer contact data subsequently
The turnover data of the external bank were not delivered on time, what could be the reasons for this?
The customer's ticket cannot be found
See all 6 articles
Create authorization
5
Customer contact details
Inform yourself with sample letters
Uploading the Empowerment
Review & supplement in branch or online
The authorization was rejected
Checking the payment partners
2
Customer checks (online without consultation)
Consultant and customer check together
Kreditkarten Hinterlegungs-Service
process
6
What is the credit card deposit service?
How does the deposit service work?
What does the deposit service cost?
What exactly does "payment partner" mean?
Can I cancel my previous credit card contract via the deposit service?
See all 6 articles
Safety and security
3
Is my data safe?
Which data is processed?
Why are the access data of my previous bank required?
Technics
3
After logging in to my credit card account I will not see any payment partners at all. What is the reason?
Are all my payment partners automatically recognized?
What happens if the deposit service is cancelled?
Depotwechsel
General information
5
Who's fino run?
How does the depot switch service work?
How much will it cost me to switch to another custody account?
Does my depot switch have any tax effects?
First of all: Do I need anything in order to be able to switch depots?
About the process
9
What happens if the depot switch is cancelled?
Do I get a copy of the depot switch form?
Do I still have to do anything after switching to another depot?
How long does the custody account switch process take?
Can I cancel my old securities account using the Securities Account Switch Service?
See all 9 articles
Safety and security
3
Which data is processed?
Are my data safe?
Can a third party switch my securities account for me?
Wishable
Free disposable income
1
How is the value "disposable income" calculated?
Smart Alerts
1
What are Smart Alerts?
wishes
3
Will my funds be saved on a real account?
Why are my wishes displayed in the contract overview?
Why do my savings affect my disposable income?
contracts
6
How do I best use the contracts?
Why is a contract not displayed?
How can I add new contracts?
How can I delete contracts?
How can I restore deleted contracts?
See all 6 articles
accounts
3
Why do I need to connect an account to the application?
Can I combine several giro accounts with the application?
Why can't I connect my giro account?
Safety and security
3
Are my data safe?
How can I delete my account?
What happens to my data after deleting my account?
Adresswechsel
General information
5
What's fino?
How does the service work?
How much does the address switch cost?
I don't have online banking. Can I still use the digital address switch?
What exactly does "contractual partner" mean?
technical
4
Are all my contract partners automatically recognized?
What happens if the address switch is aborted?
What do I have to do if the data of the contract partners is incomplete or missing?
After logging in to my old bank, I am not shown any contractual partners at all. What is the reason for this?
about the process
9
How does the address switching service work?
Why is it only possible to change the bank details of some contract partners online?
Do I get a copy of the cover letter?
How long does the address switch take?
Who is indicated as the sender on the averages to the contractors?
See all 9 articles
Safety and secruity
3
Why are the access data of my bank required?
Which data is processed?
Are my data safe?