Enter either your login name or your legitimation ID as "User ID".
If you use the legitimation ID, it should have 16 digits and, if necessary, be padded with leading "zeros".
E.g.:
Your legitimation ID has 14 digits:
12345678912345 becomes 0012345678912345
Until a few months ago, the Sparkasse's PIN was limited to 5 digits. Additional characters were not used for testing at the Sparkasse either. Therefore, it was sufficient to enter the first 5 digits of your online banking PIN.
If you have recently updated your PIN, you can use it as usual.
Tip: If the registration fails due to an allegedly incorrect PIN, we recommend that you update your PIN in the Sparkasse's online banking system beforehand.
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