about the process

How does the address switching service work?
If you have previously used online banking, you can register directly via our page with the data of your old account. All previous contractual partners ...
Wed, 23 Oct, 2019 at 9:11 AM
Why is it only possible to change the bank details of some contract partners online?
Some companies (e.g. Amazon, Paypal, Ebay) have decided to offer their customers the possibility to change their address data online in their customer profi...
Wed, 23 Oct, 2019 at 9:13 AM
Do I get a copy of the cover letter?
Transparency is very important to us. Therefore, you will receive an overview with all documents by e-mail after the change of address.
Wed, 23 Oct, 2019 at 9:14 AM
How long does the address switch take?
If you waive the 14-day right of withdrawal, we will start sending your letter immediately after completion or payment of the change of address and your con...
Wed, 23 Oct, 2019 at 9:19 AM
Who is indicated as the sender on the averages to the contractors?
As you are the account holder and contractual partner, you will be indicated as the sender on the messages. At the same time, it facilitates any subsequent ...
Wed, 23 Oct, 2019 at 9:19 AM
What happens if the address switch is aborted?
All data will be deleted immediately if the change of address is terminated prematurely by yourself or for technical reasons. Of course, you can restart the...
Wed, 23 Oct, 2019 at 9:21 AM
After logging in to my old bank, I am not shown any contractual partners at all. What is the reason for this?
Some banks only partially support the necessary HBCI interface. For this reason, important information for assigning your contract partners cannot always be...
Wed, 23 Oct, 2019 at 9:22 AM
What do I have to do if the data of the contract partners is incomplete or missing?
If you do not have a contract partner in your overview, you can add or correct it yourself. You have full control at all times. It is also possible to add o...
Wed, 23 Oct, 2019 at 9:22 AM
How do I deposit my signature?
If you are in the web application, you can sign with the mouse or alternatively click on a link via a QR link or an SMS that leads you to a signature field ...
Wed, 23 Oct, 2019 at 9:23 AM