Procedure in the tool

status overview
You can find a detailed status overview in the user documentation.
Wed, 16 Oct, 2019 at 10:48 AM
cancel switch
If your customer wants to cancel the switch: Search for your customer's ticket in the overview and open it. In the menu bar on the right side you...
Wed, 16 Oct, 2019 at 11:05 AM
Change customer contact data subsequently
If you open a customer ticket, you will find the possibility to change the stored customer data in the right menu bar. To do this, please click on "...
Wed, 16 Oct, 2019 at 11:13 AM
The turnover data of the external bank were not delivered on time, what could be the reasons for this?
The business volume data from the external bank has not yet arrived or could not be processed.  Reasons why a sales list that has arrived cannot be proc...
Wed, 16 Oct, 2019 at 11:17 AM
The customer's ticket cannot be found
Depending on the type of switch and status, your customer's ticket can be found in different areas of the account switch tool.  If your new cust...
Wed, 16 Oct, 2019 at 11:23 AM
Password for the account switch package
If you enter an e-mail address for sending the account switch package in the tool, you must also define a password for the account switch package here. ...
Wed, 16 Oct, 2019 at 11:25 AM