If you have received an email that your customer's authorization has been rejected, first go to the tool and search for your customer's ticket. When you open it, the letter from the issuing bank will appear. The reason for refusal is usually given in this letter.

Reasons for rejection can be among others:

  • The signature of your customer does not match the signature deposited with the selling bank. 
  • Another frequent reason for refusal is that the customer's signature is missing completely or the second account holder has not signed.

Cancel the current switch and then create a new authorization with your customer.