During a check in the branch, you make an appointment with your customer at the end of the account switch, where you can check the individual payment partners and change them if necessary. You will receive a notification as soon as all payment partners have been entered. There are 5 days for entering, checking and supplementing the payment partners. After this period has expired, the payment partners will be taken over as entered and a compulsory dispatch of the information will be triggered. 

Please note the deadline for processing, the deadlines are set by law and cannot be extended.

With the online variant, your customer checks his payment partners independently. Also for this 5 days including registration are intended.

Your customer will receive an e-mail with a link to the tool. Here your customer has to authenticate himself by this:

His e-mail address is reconfirmed.

After confirmation of the e-mail address an SMS receipt checks.

Enter the code stored in the SMS in the tool.


Enter the customer's e-mail address and mobile phone number, not your own, no matter which option your customer has chosen. You will be informed as soon as the payment partners can be checked.