In the course of the authorization granted for account switch assistance, you have agreed with your customer that he will receive an overview of the registered payment partners in order to confirm them in due time. 

  • Via the link received by e-mail, your customer is directed to the application where he can authenticate himself by means of two factor authentication.
  • It is necessary that the correct e-mail address and a telephone number of the customer, which supports the receipt of SMS, have been deposited beforehand by the consultant.
  • After confirming the e-mail address and entering the code received by SMS, your customer can check the payment partners online.

If the authentication fails, we ask you to check the customer data.

If you open the customer's ticket, you can change the customer data stored under "Customer->Edit".