Enter your search term here...
to submit a new ticket
Check ticket status
How does the service work?
How much does the address switch cost?
I don't have online banking. Can I still use the digital address switch?
What exactly does "contractual partner" mean?
Are all my contract partners automatically recognized?
What happens if the address switch is aborted?
What do I have to do if the data of the contract partners is incomplete or missing?
After logging in to my old bank, I am not shown any contractual partners at all. What is the reason for this?
about the process
How does the address switching service work?
Why is it only possible to change the bank details of some contract partners online?
Do I get a copy of the cover letter?
How long does the address switch take?
Who is indicated as the sender on the averages to the contractors?
See all 9 articles
Safety and secruity
Why are the access data of my bank required?
Which data is processed?
Are my data safe?